Monday, January 26, 2015

Feature Spotlight: Map Question Type Enhancements

Improved Map Question Type for Online Surveys

In the latest release, Survey Analytics enhances the experience of map question types, making your surveys more interactive, intuitive and fun to take in. Now, respondent can more easily choose an option for the geographical based responses.  You can embed an interactive map in your question for either of these locations - United States (all states), United Kingdom, Australia, India, China, Brazil, Russia or Africa(continent). This feature spotlight discusses our latest enhancement for the map question types  in detail.

Please login to your Survey Analytics account and follow the following steps to add enhanced map question types in your survey.

  1. Click on your preferred saved ‘Survey Name’  and  click ‘Add New Question’ on the right. A pop up with all supported question types will appear and choose ‘Maps’ under ‘Multiple Choice’.
Add Map Question Type

2. Enter your question in “Question Text” text bar. Click on the drop down menu for ‘Map Options’, choose any required location and click ‘Save Question’.  
Available Locations in a Map

3. Now, you can experience the new enhanced UI for map question types - your response being highlighted with a contrast color.  
Responsive Survey Map

Wednesday, January 21, 2015

Feature Spotlight: Enable Minimum Quota Enhancements

Ehanced Quota Control for Online Surveys
In our latest software release, Survey Analytics makes controlling the number of responses per answer a lot easier with our user friendly enhancements to ‘Enable Minimum Quota' feature.  Please make a note that this feature is only applicable for multi-select questions in your survey. This feature allows the respondent to continue the survey till the quota set for all the chosen responses in question is not full i.e, if the respondent chooses two options for a multi-select question, and the quota is full for one of the choice but not full for the second option, the respondent still can continue and take in the survey.

This feature spotlight discusses enable minimum quota for multi-select questions in detail.

Please login to your Survey Analytics account and follow the following steps to have a look on the new enhanced feature. 

  1. Click on your preferred saved ‘Survey Name’  and  click on ‘Logic’ on the right for any multi-select question.
Minimum Quota Control logic for Multi-select questions

2. Click on ‘Quota Control’ on the left taskbar. You will notice a new “Enable Minimum Quota” status bar. It is a toggle button. Click on it to start using enable minimum quota feature.
Toggle Button for Minimum Quota Control

3. Click on the check-box for ‘Enable Quota’ for your required choices,  fill in the desired quota limits. Select your branching option, if quota exceeds, from the drop down menu in the last column and click on ‘Save Logic’.
Branching Control for Minimum Quota

In the above example, let’s assume 20 respondents have already chosen Visa card and 30 have chosen American Express card. Now, if a new respondent choose Visa card and American Express, he will still be allowed to complete the survey irrespective of the fact that the quota limit for Visa has been been reached. This is simply because quota limit for American Express is still not full.

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Thursday, January 15, 2015

Feature Spotlight: Panel Member Search Filter Enhancements

Leading Community Management Solution for building customer satisfaction, reward programs

In the past, there might have been a scenario where you wished to search for a particular member in your community not by his ‘Email id’ but by the ‘First Name’ or the ‘Last Name’.  Say, finding the details of a specific community member but you don’t remember his email id.

The Team at Survey Analytics understood this need of yours and has made enhancements to the Panel Member Search feature in our community management solution. In our latest software version 6.8, you are now able to search a member based on the first name or the last name. You can also search for a community member based on the member id or even a part of the email id. Our customers are already excited about these features and are already finding them very useful.  
This feature spotlight discusses new panel member search filter enhancements in detail.
Please login to your Survey Analytics account and follow the following steps to take a tour of our new feature.

1. Click on ‘Communities’ on the top menu bar and select the one of your interest.

Leading Comunity Management Solution for building cutomer satisfaction and reward programs

2. Click on ‘Members’ on the left task bar and select ‘Search’. 

Leading Comunity Management Solution for building cutomer satisfaction and reward programs

3. Now, you will find two new search parameters available  - First Name and Last Name. Type in the first name or the last name in the required text box and click ‘Search’ button. Your search result will appear at the bottom. 

Community Management Software for driving customer loyalty and reward programs

4. You can also search for a community member based on the bits and pieces of the email id, you remember. Say, just type in ‘ohn’ in the “Email Address” text bar to search/filter for all the panel members having ‘ohn’ in their email ids. Simple, isn’t it?

Community Management Software for driving customer loyalty and reward programs

5. Member ID, unique to each community member can also be used as one the useful search parameter. Type in the required 'Member ID' in the text box and click 'Search' to get the result filtered on the basis of this unique id.

Community Management Software for driving customer loyalty and reward programs

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Tuesday, January 13, 2015

Feature Spotlight: Advanced Discussion Enhancements for QualStorm

Survey Analytics introduces highly advanced features to make QualStorm, the live discussion platform, more responsive and easier to manage through our software version 6.8. New advanced features like private messages, live discussion tagging, and message filtering will enhance user experience during the live discussion. This feature spotlight provides a detailed overview of all the new features. You can also watch and listen to an overview video on the advanced discussion enhancements by clicking here.

Please start an active community panel discussion by following these steps -   

1. Please make sure that ‘Discussions’,‘Community Questions’, and ‘Live Discussions’ are ON in ‘Community Modules’ under ‘Advanced Settings’.

2. First, click on ‘Modules’ on the left and go to ‘Discussions’. Click ‘Schedule Live Discussion’ on the top right and select one of the discussion.

Once you enter an active discussion, you can experience all the three enhancements as follows -

1. Private Messaging

During a live discussion, the moderator can now send a private message to any individual member of the panel discussion. The message will be available only to the moderator and the recipient. Thus, it will help both of these participants to discuss an issue concurrently with more details. While it increases the quality of response and discussion, it will also save time.

To start sending a private message, select a participant from the list on the left, and click on the mail icon to mark it as a private message.A pop-up window will appear to let you type your message and start a private conversation.

2. Live Discussion Tagging

A moderator can now manage and tag comments during a live panel discussion based on his preferences. This will help him categorize and sort the responses for his current and future needs. It will save the enormous amount of time for the moderator, when he is need to search for some specific response, say after 10 days. The feature is as easy to use as tagging your emails in your inbox for better management during future reference.

Click on the “Add Tag’ on the respective comment of the user and tag this response based on your preference. You can also delete the tag if required.

3. Message Filtering
Message filtering is very simple but really useful feature. You can now filter the messages by respondents during a live discussion. Choose a participant and visualize the data specifically for him.

To filter the responses based on a participant, click on the filter icon on the right top.

Win a chance to get a custom community portal for your brand today, by registering here.

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Monday, January 5, 2015

Feature Spotlight: Language Translation Enhancement

With our latest software version 6.8, Survey Analytics makes the designing of a multilingual survey easier and more interactive for our customers.The updated user interface lets the user add translations easier than ever and monitor the progress of translation process at multiple points.This feature spotlight discusses all language translation enhancements, made in our latest update. Click here to watch an overview video on the language translation enhancement feature.

To design a multilingual survey, login to your Survey Analytics account and please follow the following steps- 

1. Go to “Edit Survey” menu and choose “Languages” from the taskbar on the left. Click on “Set Your Default Language” and choose a default language based on your requirements.You can choose from more than 40 languages- including chinese, Japanese i.e, multibyte character set languages.

2. Now, click on “Add Other Languages” to add all other languages you would like to take the survey in. You can even add more than one language.

You can monitor the translation process at three different places - General Text Translations, Questions & Response Translations, and Overall Translation. At this moment, each tracker shows 0% in the following image. Click on “Get Quote” to get help from our subject matter experts for any of your translation service needs. 

3. Click on “Edit Survey” menu and choose “Add/Edit Questions” from the taskbar on the left. Now, click the edit button for each individual question. The blue status bar on the left indicates the number of surveys completed by the user. Here, ‘0’ in the status bar specifies that zero survey has been completed by the user. 

4. Click on “Language Version” and choose the language from drop down menu. Enter the appropriate translated text and click on “Save Question” button.

5. Now, go to “Languages” taskbar to monitor the translation progress at multiple points. A green right mark against each question indicates respective question and responses has been translated completely.

6. There is also an additional way to add the translated text for a question and its responses, other than the one mentioned in Step 4. Click on the drop down button on appropriate question and enter the relevant translation here. Click “Save Question” once you are finished adding the complete translated text.

Once you are finished adding translations for all your questions and responses, your multilingual survey is ready to launch. Create your multilingual survey right now using our all featured enabled 14 days free trial license.
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