As of June 20, 2014, we are excited to announce a few new enhancements and updates to the Survey Analytics platform. Here is a summary of some of the things we've added, as well as what we have fixed based on past issues. As always, please do not hesitate to reach out if you have any questions or to report any issues you may have with the new release.
Survey Analytics Core Features and Enhancements:
- Weighting and balancing percentages in reporting/dashboards
- How to setup custom dashboard reporting
- Setting up customer feedback notifications
- Spotlight report for panel
- Enhanced mobile optimization views for panel portals
Watch the YouTube demonstration for Custom Dashboard Reporting
Watch as Survey Analytics VP of Client Services Esther LaVielle walks us through a step-by-step demonstration of how to set up custom dashboard reporting in Survey Analytics.
Watch the YouTube demonstration of Customer Satisfaction Notifications
Chief Growth Officer John Johnson explores the important subject of customer feedback and shows how to close the loop in this short video. Watch as he shows what to do when a customer gives negative feedback and the notification he receives to take action. In the survey, you can assign what the action is, who is responsible, and when it is due to correct the situation.