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Webinar Q&A: How to Create Dashboards People Love to Use


Thank you again to everyone who signed up for our webinar that aired on Thursday, February 27th, 2014 at 2PM Eastern titled "How to Create Dashboards People Love to Use." Over 400 business professionals were excited to hear about this topic and signed up and just over 120 attended the live webinar presentation.

There were many questions from our audience that we did not have the opportunity to answer in the end when we ran out of time. Anup Surendran took a moment to answer questions we did not have the opportunity to get to. Thanks again to everyone that joined us! If you missed out on this presentation, you can access the replay here.


Q1: Has this been used as an internal resource, to share research within the organization?

Anup: The most common use case is sharing research data with customers. This tool can be used share data securely within the organization or externally.

Q2: Are you located in the US and do you have a client list?

Anup: Yes, we are located in Santa Clara, and yes.

Q3: Can you automate the flat file data imports? For example, can Second Prism visit my FTP site and grab a new dataset on schedule?

Anup: Yes our FTP connectors can be scheduled to receive data. Or do a pull depending on your requirements. This would be an enterprise specific configurations.

Q4: If I have two departments running the same survey (or a copy of the survey), is it easy enough to compare these two datasets? Basically to benchmark set1 to set2.

Anup: Yes, side by side comparison is the feature we have to use within data slices and we are in the final implementation phase.

Q5: Can you setup stop words in tag clouds?

Anup: Yes, we don’t have an interface for it yet. So the most commons words are preconfigured currently.

Q6: Is there a way to enable push notifications to the mobile application when a new report is due?

Anup: Yes, we have the infrastructure in place but requires configuration on the server side.

Q7: How much functionality is built in to the mobile apps? Is it primarily for viewing or is there an ability to upload and manipulate the data inside of the app?

Anup: The mobile app is currently primarily for viewing. Analyzing is enabled through filters, scatterplot user selection, touch interactive splits of data and merging datapoints.

Q8: Do enterprise users have the ability to share dashboards, files, and other components with specific users inside or outside of their organization?

Anup: We have provided the ability for dashboards to be shared within the organization (integrated with your LDAP).

Q9: What does it mean to be a partner company?

Anup: A company which shows mutual interest in delivering dashboards to their clients can partner with us.

Q10: Can you customize templates? Some of our clients want their company template.

Anup: Yes, every dashboard can be customized to meet your clients requirements.

Q11: Pricing - please expound.  Is it unlimited files under 500 rows, and then $99 per file for any files over 500 rows?

Anup:  This is a pricing model which seems to be working fine for SOHO type companies where flexibility is required. However, we have enterprise scale pricing where we give unlimited dashboards and customizations to our end customers.

Q12: In all BI/Dashboard programs, matching and integrating data from different sources is the key and resource intensive. In the case of SecondPrism, who does this most important step? Does one have to hire an IT person to do that?

Anup: We are not a BI platform but primarily a DI (Data insight) platform. We selectively choose data formats and connectors to ensure that we don’t have complex integration issues and that you see the data which is relevant to your dashboards. Therefore, you do not need an IT person but instead our Secondprism Account Representative who can help you plan and configure the data sources.


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