Category Archives: Uncategorized

SurveyPocket 3.6 Integrates MicroPanel’s Panel Recruitment!

If you’re an existing Survey Analytics client, we know how much our services are beneficial to you. A lot of the benefit comes from the exceptional products we have, and continued additional products; especially when you can find all of the solutions you need for market research from one company, Survey Analytics / QuestionPro, AND by working with the your designated representative of your account for all products you choose to use.

With panel recruitment added to SurveyPocket, you’re now given the ability to integrate your existing Survey Analytics panel within your offline surveys. If you use panels, you know how important and essential panel recruitment is.

SurveyPocket 3.6 is coming soon! Stay tuned to hear more of the exciting additions Survey Analytics and SurveyPocket continues to add. Let us know your feedback: what are your visions of perfection when it comes to market research? We’ve already defined the need in Survey Analytics for mobilizing our products.

Another benefit, you can try it all out for free and be your own judge. If you don’t already have a Survey Analytics account, sign up here: surveyanalytics.com Once you’ve done this, try out our iPad app SurveyPocket by finding it in the App Store  and see the efficiency you can add to your market research by using both the web interface and a mobile interface.

SurveyPocket 3.5 Release Coming Soon!

A big thank you to those of you who have used SurveyPocket and have experienced the exciting growth of the application!

As SurveyPocket has evolved, we have almost completely supported every question type for your surveys in your  SurveyAnalytics account, while offline. We’ve had a lot of fun implementing the functionality of SurveyPocket and some of the new features we’ve added are blowing minds!

Check it out:

  • SurveyPocket runs on, not only, the iPad, but as well as the iTouch and iPod
  • We’ve added multi-lingual support for your surveys
  • We’re recording the geo-location associated with where the surveys will be administered
  • Our user interface has become smooth like butta’… we also offer the choice of themes
  • Record any audio, video, or photo in a survey

I don’t want to go through every great addition. You’ll have to check it out for yourself.

  1. Try a free account on SurveyAnalytics.com,
  2. create your survey,
  3. download SurveyPocket from the App store, and
  4. synchronize your surveys from your SurveyAnalytics account to the SurveyPocket application

Play around with the application and see for yourself. If you have a brilliant idea for SurveyPocket’s growth, please comment here or visit http://surveypocket.ideascale.com/

SurveyPocket Spreading Across The World With Multilingual And Geo-Location Capabilities

As SurveyPocket increases its capabilities, the feedback we’re receiving from our potential and existing customers has been plenty of relief and excitement. SurveyPocket continues to lessen the amount of manual work that has typically been the case in administering surveys.

So, what’s the latest buzz about SurveyPocket? Well, for one, we have spread the application’s capacity to perform multilingual support. Research projects are increasingly conducted across geographic regions, thereby requiring that surveys be available to respondents in multiple languages. By adding multilingual support, we have given surveyors the ability to spread surveys worldwide/language-wide, which in turn, opens up the audience of survey administration and data collection.  Find out HERE how to set up the use of multilingual support.

With this trend we, of course, wanted to add geo-location data collection. There are many benefits to adding geo-location support to SurveyPocket. Tracking the location of where a survey is being administered (via using your internet connection when syncing SurveyPocket with you Survey Analytics account), that location is then saved per survey in your data reports.

Based on the cases when collecting survey data from more respondents (multilingual) and collecting the geolocation the survey was administered, we give the advantage of viewing customized reports and viewing statistics that are more accurate. Look forward to more of our upcoming advances.

Survey Analytics Expands Their Mobile Capabilities

The times are changing. We’re seeing more and more mobile applications developed to either create a business or expand a business. This doesn’t mean that mobile applications will completely remove the previous processes of market research, just a way to progress with the wave of technology.

Survey Analytics is a company proud to be on the bleeding edge of technology. We have worked heavily on creating a mobile platform solution for each service that Survey Analytics provides. Not only have we developed applications for each service, we’ve also developed our applications on multiple platforms: Android, Blackberry, iOS devices.

The feedback we’ve received from our existing and new customers has been extreme excitement to use our tools! Researchers who use our tools are thankful to have the ease of accessing their panels and sharing. As a snippet of what we have been working on, check out the application SurveySwipe. This application now connects users to their online MicroPanel account. Another great application is SurveyPocket. This application now connects users to their Survey Analytics account to access their surveys, whether offline or online.

As we continue development, expect to see a continuation of evolution in our applications as well as some applications soon to come (Shhh…).

Don’t Limit Your Market Research Objectives – Expand Your Tools

Mobile research is the next greatest thing, the subject with the most buzz.  It’s also a subject with more than its share of confusion.

The new mobile capabilities are being created with new device technologies, new access technologies and new applications and services. These technology enablers are increasing competition and providing more choice for the mobile business customer, providing comprehensive data on the mobile consumer.

Qualitative research has always been, and will always be, to get to the truth of what consumers are thinking and doing.  It’s not about innovating or adopting a technology, it’s about using better methods to capture the consumer moment. If your participants are recording their experiences as they happen, this allows for unfiltered responses of survey participants. With a smart phone or other mobile multimedia-capturing device, there’s nothing to forget and no room for interpretation.

Give consumers the flexibility to participate on their terms, when, where and how they prefer, the quality of the data is quantitatively better.  Lots of tools can be integrated to deliver superior results. Giving ourselves flexibility in methodology is essential to making that happen.

Stay On The Cutting Edge and Be A Leader In Your Field With Offline Multimedia Survey Integration

People have been discovering ways to take advantage of recording tools to capture multimedia in a survey for later review. As SurveyPocket has evolved, we understand the importance of multimedia incorporation in market research. SurveyPocket has gone beyond existing traditional survey administration. Not only does the application run on your mobile device; it also allows for surveys to be administered while there is no internet connection.

So, of course, keeping with our trend of ingenuity, we now offer offline capabilities to record multimedia. Recording Audio, Photos, and Video is now flawlessly integrated in SurveyPocket.

What are the benefits for a surveyor you ask? For one, it has been proven that the combination of audio and visual stimulus increases retention. Also, electronic recording requires little attention during the interview, as there are no tapes to change, no additional equipment to set up and no distraction during the interview.  Feedback from respondents and interviewers indicates that most people forget about digital recording when the microphone is internal, once the interview gets underway.

Once a survey has been administered, the survey answers can later be reviewed; pausing to understand the question or pause at unnatural places while inventing an answer. Some key metrics to look at when considering using multimedia in your survey include:

  • Diary keeping keeping: More effective than traditional paper and pencil
  • Time critical applications:  Quick feedback on time sensitive issues (e.g. for audience research)
  • Proliferation of channels mean the consumers have a huge range of ways in which they can “touch” a brand
  • Need to get a good understanding of which channels and which messages are most effective
  • Need to capture the full range of ways in which consumers come into contact with a brand
  • Need to get the information quickly and efficiently so can change direction if necessary – rather than relying on recall often well after the event on recall often well after the event

Brand exposure: 

  • Which brand / where / take picture

Brand perception:

  • Relationship with brand as if it were a person
  • Whether contact with brand changed perception
  • Data tracked in real time to see impact of messages tracked in real time

Give the SurveyPocket application a try and enjoy the intuitive, highly revolutionary application that is advancing the way market research is executed! 

Black Friday Smartphone Showdown: Brick and Mortar vs. Online Retailers

This “Black Friday” is shaping up to be the most contentious yet. Some 152 million shoppers say they will hit stores on November 25, the day after U.S. Thanksgiving, up 10.1 percent from 138 million people last year, according to a survey by the National Retail Federation.
Online retailers have traditionally had the advantage when it comes to tracking consumer behavior and using new media to build customer loyalty. But this year traditional retailers have a few new tricks up their sleeves.
Several large American retailers already embed market research software into their smartphone apps, and other have formed research panels that gather consumer data at the point of purchase.
Survey Swipe works with retailers to create a white-label market research solution that allows retailers to have their own research app or build research functionalities right into the retailer’s existing app.
According to recent Nielsen report smartphone usage is projected to hit a critical inflection point by the end of 2011. Forward-thinking retailers see app-based solutions as an important part of their customer strategy.
“It is simply a fact that an app-based solution can gather data more efficiently, accurately, economically than any other technology”, said Survey Swipe founder Chandika Bhandari. According to a recent study from comScore app usage by consumers outpaced browser usage for the first time in June of this year.
“With volume like this hitting stores, retailers who have a mobile customer feedback program in place will gain insights that will pay dividends for the upcoming holiday season and beyond. Point of sales insights are a game changer.” said John Nelson, Business Development Director for SurveySwipe. “The ability of brick and mortar retailers to gain deep consumer insights will be a wake-up call to online retailers.”
Stay tuned, the stage is set for the most competitive Black Friday to date!
Happy Thanksgiving from Fremont USA!

Voter Panels – A real world application in predicting outcomes of voter initiatives.

Before Election Day this month, if you wanted to know how voters would weigh in on privatizing liquor sales, all you had to do was ask.

Ask us, that is.

You see in WA state, we can only buy booze from state controlled liquor shops. There was a voter ballot initiative to overturn this.

Turns out, our pre-election survey read voters’ mood pretty darn well.

And that’s not all. We’re really fired up because this was a totally new way of polling voters. And it worked so well, public opinion research will never be the same.

Here’s what happened. Back in late October thru early November, we asked likely voters in Seattle/King County how they’d vote on various things. The liquor initiative, I-1183, was one of the most hotly contested issues. It called for privatizing Washington State’s government-run liquor sales.

Not surprisingly, voters in the nation’s latte-guzzling capital said they’d overwhelmingly back the measure. After all, when you need Irish Coffee fixings, you need them now – not just when state liquor stores are open.

2,001 voters responded. When asked how they would vote “if the election were held today,” 61% said yes and 33% said no, with 6% undecided. In the Nov. 8 General Election, 60% voted for the initiative and 40% against. Not too shabby.

In other words, we knew I-1183 would pass hands-down. And by how much. And we knew the outcome of other issues, with impressive accuracy.

Skeptics have raised legitimate questions.

Could the results have been a coincidence? Anyone can make predictions, but how do you know if your method is sound?

One way to test the method is to see how closely survey respondents represent likely voters as a group. In our case, the answer is: awfully close. If you look at party affiliation, age and gender, participants in our poll are a near-perfect match for the likely voter base.

So, what’s the upshot of all this? It’s more than about calling the outcome of the liquor initiative. And it’s more than being able to predict other results this year.

It’s about speed and cost.

That’s where we’re really excited. You see, our approach is actually an innovative, new way of doing surveys. This wasn’t a telephone poll, which normally costs upwards of $20K for a sample of 2,000+ voters. And unlike phone surveys, ours can be done in just hours, rather than weeks.

We did it online. We tracked down email addresses for about 10% of King County likely voters. We invited them to share their opinions. And within just 48 hours, we had answers from voters random enough to represent the electorate.

It’s not just about responding online, either. We’ve got apps. So, through our SurveySwipe platform, voters can complete a survey wherever they are. At their computer. On the bus on their smartphone. Or at a cafe on their tablet device. That’s why we can get results back fast. You don’t have to spend 10-20 minutes on the phone with some low-paid survey taker. Or, worse, a robot.

In other words, we can survey voters for a fraction of the cost of a full-blown phone survey, in a fraction of the time. With meaningful results.

Next Post : We’ll be sharing a detailed SPSS data file of this groundbreaking project and its implications.

The revolution in public opinion surveys has begun…

PS: Shameless plug - If you are a Seattle/King County pollster – now that we have our Voter Panel – please contact us if you want to run your own message testing and polling for your candidate for 2012! Please contact surveys@cityfeedback.com if you would like to use our King County and Seattle Voter panels.

Washington State Ferries – Using QR Codes for In-The-Moment Feedback

My friend Scott Liang from Parametric keeps telling me – the quicker you collect feedback from the Point-of-Transaction, the better the recall and quality is. While I have absolutely no way of verifying his assertion, in today’s Blackberry and iPhone induced ADHD world, it seems logical – and anything that passes the sniff test, works for me!

If we accept that premise, then what the Washington State Ferries in conjunction with the Washington State Transportation Commission is doing is pretty innovative — collecting feedback directly from commuters while they are in the ferry. As passengers are commuting in the ferry, they have options for using their smartphones via QR Codes to give feedback on the ride.

Few innovative options:

Thumbs UP and Thumbs Down:

Instead of having just one QR code that takes them to a survey, the Thumbs Up/Down model has 2 QR Codes – each representing positive or negative emotion espoused by the passenger overall. This is similar to the the universal facebook “like” button that we are all accustomed to in the web world.

Integrated with MicroPanel:

Users who choose to give feedback are then asked to join a panel for future surveys and feedback. This allows the commission to build a long term relationship with the passengers — the commission can then use this panel for pricing, satisfaction and other kinds of research.

Once the feedback was collected, users are given the option to go to the mobile-optimized page for MicroPanel;

Completely Turnkey:

No custom development. This entire solution is off-the-shelf. This reduces cost and complexity. SurveyAnalytics has as question type that supports creating QR Codes. This enables you to create a survey with multiple QR Codes for each option:

 



 


 

 

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Limits are for Losers – Let’s Pig Out – No Limits on Panel Management Platform

In 2006 we introduced unlimited surveys/responses, and the rest of the industry followed suit. Today we are proud to be the first comprehensive panel-management tool to offer UNLIMITED panelists.  No per-user fees.  No limits.

This is our commitment to scale and technology. We already offer unlimited surveys and responses as part of the Survey Analytics survey platform. We’ve now decided to offer MicroPanel, our Panel Management Platform, also for a fixed license fee for unlimited panelists. This means you can have a one million strong research panel, and you don’t have to break your budget. You pay a fixed fee for each panel you create and run!

The Fine Print: OK, we realize that we are pushing envelopes here – so we are only offering this through the end of this year – Dec 31st. Early next year, we’ll take a look at how users adopt this pricing model and then we’ll make a decision to continue or change our pricing model. Rest assured, if you are already in the unlimited plan, you’ll be grandfathered in, of course!

Who’s using MicroPanel?

Here is a sneak preview:

OK – What is Unique about MicroPanel?
We are very excited about piloting a new offering — we have an integrated model for actually delivering panelists also! Not only can you build and manage your panel from a software standpoint, we also have the ability to hydrate your panel with panelists. We can essentially do the recruiting for you!
What next?
If you are an existing customer of Survey Analytics – get in touch with your Account Manager. If you are a new customer, get in touch with our sales team to get a demo of MicroPanel.
Want to learn more about MicroPanel : Check out http://micropanel.com