Category Archives: SurveyAnalytics – News

Virtual Market Research Event Starts This Week

The following is a re-print of an announcement from our new editor of Research Access

By the time the Festival of NewMR reaches its tenth anniversary, the novelty of online-only conferences may have worn off.  But it hasn’t yet.

Such online-only events are increasingly becoming part of the market research thought leadership scene, with entries in the past year from the American Marketing Association (AMA) and Market Research Global Alliance (MRGA).

While online-only conferences lack the appeal of traditional face-to-face interaction, they offer the advantage of allowing researchers who cannot travel to attend conferences the opportunity to participate, both as presenters and participants.  Online conferences open up the conversation beyond the “usual suspects” who attend multiple research conferences each year.

In year two of the Festival, last year’s organizer, Ray Poynter, who recently accepted the position of Managing Director UK with Vision Critical, has been elevated to Festival Chair, while last year’s deputy, Sue York, serves as this year’s Festival Organizer.

This year’s event is more even more ambitious than last year’s inaugural event.  The conference has activities all week from October 31st through November 4th.

The meat of the Festival is the so-called “Main Stage,” a twenty-three-hour marathon on Thursday, November 3rd.  Other activities include a Young Researcher Competition, a Training Day, and anInsight Innovation Competition.

This year’s Main Stage is comprised of seven consecutive sessions, spaced at three-and-one-half hour intervals.   A single registration is required for attendance at as many Main Stage sessions as desired.  The presentations chosen for the Main Stage were selected by online vote.

See below for the full November 3rd Main Stage program.

Poynter will be speaking to kick off Session 3 of the Main Stage at 7:30 a.m. Greenwich Mean Time on Thursday, November 3rd.  His topic is “NewMR, a View of the Next Two Years.”

NewMR previously used Ning as its website technology of choice, but this year they have switched to WordPress, which does not require users to register for membership.  The Main Stage program is being delivered via GoToMeeting technology.   

Principal sponsors of the Festival of NewMR include Survey Analytics (Silver), GreenBook Blog(Media), ESOMAR (Bronze), ASMRS (Bronze) and Q Analysis Software (Bronze).  If you are a “member, supporter, customer, or fan” of a Festival sponsor, you can attend the Main Stage at half price.  Sponsors also are contributing to an innovative e-Exhibition page on the NewMR site.

We hope to see you at the Festival of NewMR!

FESTIVAL OF NEWMR
Main Stage Schedule
Thursday, November 3, 2011

Session 1 – 00:00-02:00 (GMT)

Jeffrey Henning, Affinnova
Crowd-Shaped Surveys: Adapting the Experience Based on Prior Respondents

Annie Pettit, Research Now
On Social Media Research

Alastair Gordon, Gordon & McCallum
Surveys Without Scales – NewMR and Facial Imaging

Victoria Gamble, WorkINProgress Qualitative Research
Taking Qualitative Online: What I wished I’d known before I started

Session 2 – 03:30-05:30 (GMT)

Mike Sherman and Neil Gains, SingTel and Tapestry Works
Less is More: Getting Value (Not Just Reams of Data) From Your Research

Sue Bell, Susan Bell Research
How to use discourse analysis in market research

Christine Walker, Alliance Strategic Research
2011 What a Disaster!

Jess Whittaker and Steve Nuttall, Buzz Numbers and Colmar Brunton
Are social media and research meant to be together?

Session 3 – 07:30-09:00 (GMT)

Ray Poynter    
NewMR, a view of the next two years        Vision Critical

John Griffiths, Spring Research
It takes two baby!

David Penn, Conquest Research
Neuromania and why we need to re-humanise research

Session 4 – 10:30-12:30 (GMT)

Mark Earls, Author of HERD
Less is more: how pattern spotting can save us from ourselves

John Kearon, BrainJuicer
Let’s Get Emotional About Advertising; Evidence from the frontiers of behavioural economics about how ads really work

Rosie Campbell, Campbell Keegan
Case of the Dead Cat:  Curiosity not to Blame

Ian Ralph, Marketing Sciences
The Rise of the Digital Shopper: New ways to shop require new ways to research

Session 5 – 14:00-16:00 (GMT)

Robert Kozinets, Author of Netnography
Anthropology Goes Online: Why Cultural Insights Still Matter

Diane Hessan, Communispace       
Online Communities: Mistakes, Misuses and Challenges

Paul Child, Join the Dots         
Life outside the ivory tower

Felix Koch, Promise Communities
What next? 5 predictions about the future of online co-creation

Session 6 – 17:30-19:30 (GMT)

Finn Raben, ESOMAR
Update on Privacy and Ethics

Bernie Malinoff, element54
The Road to Survey Extinction

Jon Puleston, GMI
The ideas that are transforming market research

Ross McLean, Egg Strategy
Digital Ethnography – Revealing Human Truths through Smartphones

Session 7 – 21:00-23:00 (GMT)

Reg Baker, Market Strategies
Survey Gamification: Old Wine in New Bottles?

Steve Rappaport, ARF
Listening as Foresight: Detecting Emergent Consumer Trends

Leslie Townsend, Kinesis Survey Technologies
2016: A Market Research Odyssey

Leigh Caldwell, Inon
Behavioural economics – new new or new old?

About  - Dana is the Editor-in-Chief of Research Access.

Spotlight Report – How much “sharing” is good?

Since we are kids, we are taught to share as much as we can. When we launched Spotlight Report a few years ago – we figured – either share all the data or none. We’ve now added in some more granular sharing options as part of our Enterprise License — By default all the questions in a survey are shared as part of the Spotlight Report – Enterprise customers can choose to omit sharing some sensitive questions etc.

See the screenshots below to see how to enable/disable Spotlight Reporting on a question by question basis:

MicroPanel – Points are now configurable

We’ve added in some more configuration options in MicroPanel to give administrators more power to configure their communities :

Rewards & Points Configurable:

This requirement is especially valid in cases where public policy and gov. folks are running panels for research. Typically most regulatory environments like state and federal government rules prevent agencies from “compensating” respondents for their opinions. Of course this is subject to interpretation, but none-the-less this poses a challenge in some cases when you don’t want to issue points for surveys. With MicroPanel, we added in an option to disable (or enable) points for your panel:

SurveySwipe Launches Mobile Research Communities Pilot Program

Survey Analytics Offers Companies Three Months of Free Beta Testing

 

Seattle, July 19 2011 – SurveySwipe, a subsidiary of Survey Analytics is introducing a free three-month demo of the Mobile Research Communities pilot program to companies who sign-up for beta testing on the SurveySwipe website. SurveySwipe Mobile Research Communities allows companies to reach out to specific audiences with questions relevant to their brand and to receive feedback from that audience in real-time – via smart phones.

SurveySwipe serves as both a social and a business application. Users who download the app can earn points for answering questions related to their particular communities and those points can then be redeemed for various kinds of prizes like iPhone applications, gift cards, and other deals. The information obtained from SurveySwipe Mobile Research Communities is highly targeted, hyper-local, and easily obtained from users who are incentivized to respond in a convenient manner.

Like other Survey Analytics solutions, SurveySwipe is accessible and developed to be user-friendly. Companies can easily adapt each survey to their research needs and create a branded survey experience for subjects. SurveySwipe is compatible with iPhone, iPod touch, and iPad devices as well as being the only app to support all four major phone platforms.

“SurveySwipe gave our conference the ability to garner immediate feedback in real-time,” says Brian Dowdy, Director of Research, PSAMA. “Through their comprehensive reporting mechanism, we were able to quickly identify the pulse of the conference and adjust resources appropriately. SurveySwipe is the premier choice when building private communities for real-time.”

“As the industry continues to trend more and more towards mobile interaction, it is essential to gather feedback from this source,” said Vivek Bhaskaran, President and CEO of Survey Analytics. “SurveySwipe offers companies unlimited surveys and responses, full control of users and data, customizable points and rewards systems, and 10,000 users from a variety of communities that reflect the needs of diverse target audiences. But because of our commitment to innovation, we will continue to add more features and augment the already-successful program as we move forward.”

Survey Analytics is working on several other new products, including SurveyPocket, developed for the iPad platform. Companies wishing to sign up for the SurveySwipe Mobile Research Communities demo, should visit or click on the SurveySwipe Logo below.

http://surveyswipe.com/application/surveyswipe/mobile-research-communities.html

Link to SurveySwipe Press Release: http://www.prnewswire.com/news-releases/surveyswipe-launches-mobile-research-communities-pilot-program-125821118.html

Online panel management – an opportunity to enhance your research practice.

With more than 75% of the US population currently online, combined with an astounding global internet penetration, it’s no surprise  that more and more organizations are developing and managing their own custom online panels.  A pre-recruited online panel community will keep your customers engaged, increase response rate, provide better data quality for your research and marketing initiatives and most importantly, reduce project cost.

While a proprietary panel has strong benefits, the elements of design, management, maintenance and the selection of an effective panel management solution are critical to the health of the panel.

If you’re considering an online panel management solution but don’t know where to begin, or have been hindered by:

  • Expensive software licensing fees
  • Outrageous  survey data collection charges
  • Platforms that require extensive IT expertise to manage your panel
  • Solutions with pretty graphics, but anemic in panel management features
  • Solutions that are just “overkill”
Please join Rudly Raphael, our Director of Panel Solutions for a comprehensive Webinar on the in’s and out’s of developing your own panel for research. We will also discuss CONFIDENCE SCORE – A patent pending solution integrated within MicroPanel designed for the selection of more accurate and richer sample, which ultimately improves survey data quality.

Webinar Registration:

https://www2.gotomeeting.com/register/767671946

Participate in the Super Bowl With SurveySwipe

Survey Analytics is doing it AGAIN!  They’re taking a major event in the life of Americans and asking us to share our experience of it with them.

This Sunday — SUPER BOWL SUNDAY — four research firms are doing the first ever mobile ethnographic study of Super Bowl watchers.  And they are using SurveySwipe to do it.

How to Participate

  1. Download the SurveySwipe mobile App.  If you’ve already downloaded the app, you don’t have to download it again, just be sure to update the app if and when it gives you the option.
  2. iPhone users will get a push notice after half time.
  3. Respond to the surveys that will test ad recall as well as ask you to take pictures of your location and the brand you’re interacting with.

SurveySwipe, BrandScan 360, Beacon Research and Hemisphere Research will be collecting and analyzing the data.  Participate and then watch this space for the results!

The Mobile Data Collection Revolution

Maybe calling it a revolution is a bit extreme.  Perhaps evolution is a better word.  Think of this as an opportunity to have that water cooler conversation logged and documented.  Not only that, but we’ll have a pretty good idea of what the profile of a Super Bowl watcher is.

Forgive us if there are glitches.  SurveySwipe did a beta test during the State of the Union Address and they’ve been making improvements since then.   As it stands, iPhone users will probably have the best experience since the app was first created for the iPhone, but I do know that the team has been feverishly working on the Android and Blackberry platforms as well.

We hope that you’ll participate and then come back and let us know what you thought.

SurveySwipe Webinar – 8AM PST

Here is the presentation we’ll be using for the SurveySwipe Webinar:

Note – if you are viewing this in an email – you’ll likely not see the embedded flash presentation from SlideShare – Link to Slideshare below:

http://www.slideshare.net/bubek/surveyswipe-webinar-jan-11

The GotoWebinar link for the webinar itself is here:

https://www2.gotomeeting.com/register/133167419

Max Diff Scaling – New Question Type and Analytical Module

How many times have you run a matrix/likert scale question that results in a data-set where you cannot _really_ differentiate between what is “important” and what is “really important” – where everything is between 4.2 and 4.8 (on a 5pt scale) – Max Diff solves this problem.

How does Max Diff Work?
Maximum Difference Scaling is a very effective method of establishing the relative priority attached by an audience to a large set of items (up to 30). These items might be:

  • Features or benefits of a service
  • Areas for potential investment of resources
  • Interests and activities
  • Potential marketing messages for a new product
  • Products or Services used

Users are asked to choose their “BEST” and “Worst” options. Utility estimates are then calculated on the Logit model to determine share of preference. This method forces users to pick their best and worst choices – so there is a tradeoff.

Screenshots:

Detailed Help:

http://www.surveyanalytics.com/help/187.html

New on Survey Analytics: Language Translation Service For Multilingual Surveys

Survey Analytics now offers experienced project managers, highly skilled technical staff and professional linguists with an ISO 9001-2008 Certified quality management system to offer most accurate Language Translations.

We use translators with a proven track record and solid technical understanding. Besides having excellent language and writing skills, they understand market research methods and will properly convey the meaning of your questions to the target audience. What’s more, they are experts in the survey’s subject matter and how it relates to the target demographic. Tone, style, survey method, end-client’s industry, and target audience are all considered with great care so that the translations we provide will yield the results you seek from your survey participants.

How does this service work?
  1. Step I: Set up the entire survey in your account in your primary language.
  2. Step II: Go To:
    • Login »  Surveys »  Integration »  Integration Tools »  Translation Service

    Add the required languages to your survey. You can add multiple languages.

    1. Add the required languages to your survey. You can add multiple languages.
      Screenshot
      Survey Software Help Image
    2. Please request a quote only after the survey has been finalized in the primary language.

      Step III: Request and accept the quote for translation. Quote needs to be requested for each language individually.

      Screenshot
      Survey Software Help Image
    3. Step IV: Survey will be translated and updated in your account within 2 business days. You will be notified by email.
    Language Translation service is available for which languages?

    We provide language translation service for the following languages:

    Language
    English
    German
    French
    Dutch
    Spanish
    Portuguese
    Italian
    Russian
    Arabic
    Turkish
    Thai
    Hebrew
    Baltic
    Cyrillic
    Chinese (Mainland – gb2312)
    Chinese (Taiwan/HK – Big5)
    Japanese
    Korean
    Armenian
    Polish
    Hungarian
    Swedish
    Finnish
    Danish
    Slovakian
    Romanian
    Flemish
    Norwegian
    Greek
    Czech
    Catalan
    Croatian

India 3.0

India 3.0 is here.

India 1.0 was all about cost and the 24 hour workday. India 2.0 was about large project efficiencies. India 3.0 is about global talent management.

In speaking with Srivats Srinivasan, CEO of Nayamode, a marketing services company based in Redmond, WA, I crystallized my thoughts about the changing order of what I call “Advantage Priorities.” [Full disclosure: I am an Advisor to the company.]

The term Advantage Priorities refers to the method of enumeration of the relative advantages that different facets of your Business Model confer to your company. India 1.0 was about the advantage of cost savings and of a perpetually productive workforce. India 2.0 was about the advantages that large, skilled, non-payroll virtual teams can add to efficiencies. India 3.0 is about the ability companies have to leverage a robust and dynamic global talent pool to provide the right talent for the right project, while simultaneously upgrading projects and skill-sets.

Continue Reading…

Romi Mahajan is President of KKM Group, an Advisory company focused solely on Strategy and Marketing in the Technology, Media, Agency, and Luxury Goods sectors.